While we fully stand by every product that we sell, we understand that
sometimes you might change your mind or realize the product you
ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy!
If you decide you want to return an item for any reason within 30 days
after receipt of your order, please email us at sales@woodlarklounge.co.uk with your order number and we will provide detailed instructions on how to
process the return.
Once your return item(s) have been received and inspected at our
warehouse(s), we will send you an email notification that we have
processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the
item(s) must arrive back to our distribution center in "Like New" condition
and must contain all original packaging and accessories.
If items are returned with visual signs of wear, or have any issues due to
use will not be accepted and no refund will be given.
Damages
If the product is damaged, you must make note of it immediately when
signing for delivery and send photos to sales@woodlarklounge.co.uk the day of delivery.
The Woodlark Lounge will pay for shipping defective, damaged, or
incorrect merchandise at our cost.
We will ensure you get the product you ordered, undamaged, as soon
as possible. Items that become damaged after use are non-refundable
unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer
service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders cancelled after items have shipped will follow our 30 Day Return
policy and will be subject to return shipping costs.
Other Return Policy Notes:
If a certain vendor or product does not support the return policy stated
above, this will be noted in the product descriptions or in the product-
specific return information.
Products that are specified as certified pre-owned or used are ineligible
for a return, The Woodark Lounge only sells to purchasers who intend to use the
item(s) for the duration of its economic life.
Orders purchased for the specific purpose of a one time use or temporary use; are not eligible for return under any circumstances.
This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
For more information on Shipping & Returns see our FAQ page.